Budget101 Discussion List Archives Budget101 Discussion List WEST at home WAS Re: Looking For NON Scam work from home (on the com

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      Oh wow that’s really good that they went to employees instead of contractors cause I hated the whole no tax coming out pay it your self thing lol. i never had a chance to work for the hsn line but i did hear it was better than the one i was on.


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      original message
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      from: farmnurse@cox.net
      Date: 1/11/2008 8:51:22 PM
      To: Budget101_@yahoogroups.com
      Cc: Angela
      Subject: Re: Budget101.com : west at home was re: looking for non scam work from home (on the computer jobs)

      last i heard about west is that they no longer have contractors but they do hire home employees. i was a contractor last year when they were switching over and i just did not have the time to switch. at the time i was mostly taking calls for hsn which is a lot better than taking infomercial calls.

      sometimes i would make real good money, other times not so good.

      —- angela <angela.c@mchsi.com> wrote:
      > Here is the link to west work at home.
      >
      > https://apply.westathome.com/
      >
      >
      >
      > I worked for them a couple years back, it was ok but I decided to stop for
      > the following reasons,1. I had stuff come up where I couldn’t continue and 2
      > I decided I didn’t like that they didn’t take taxes out cause you are not
      > considered an employee of west at home you are basically a contractor (self
      > employed) so you pay your own taxes on what you make at the end of the year
      > or what ever.3.

      At times the available schedules that they posted as
      > available and I was able to get(they post available time slots and you
      > choose them before someone else gets them to get slots to work in) usually
      > didn’t make me enough money to justify the price of me paying for a second
      > phone line(they require a you to have second phone line-no cable service
      > phone lines allowed,with no features(like call waiting, caller id etc.)
      > some phone companys offer a second line for like 20 or so a month with no
      > features so check with yours, but mine was like 39 a month.You are also
      > required to have cable(high speed) Internet.
      >
      >
      >
      > You must have somewhere you can work in complete silence as the callers on
      > the other end are not to know you are working out of home they are to think
      > you are in a call center.
      >
      >
      >
      > You must complete a back ground check cause you will be dealing with peoples
      > credit card numbers addresses etc
      >
      >
      >
      > You buy a head set that has a mike on it and and during your time slot you
      > are working you sign in to their system and it will route calls through your
      > computer and most of the time a script will come up on your screen and you
      > say it and put in information or sometimes you have to go to to other pages
      > etc to get scripts or answers to questions.They do different companies and
      > each screen or way it is done is all different you have to do training for
      > each one that you get certified for.Each listing of availableones to
      > work with (or not available but you can put your name in for positions to
      > train for when they come available) states the training and interviewing
      > times it takes to get it if you pass the final testing at the end of the
      > training and learning.
      >
      >
      >
      > One “line” I worked doing was taking calls for informercials I took calls
      > for things like natural cures the don’t want you to know about, swivel
      > sweeper, aarp, a times shares thing(cant think what it is called now), turbo
      > jam(and most all the beach body workouts), proactive, inventools, these are
      > a few just to give you an idea right off the top of my head.

      some are just
      > basically imputing information that people want sent to them(like aarp for
      > exp) but others are saleswhere people are calling to order things and
      > there is loads of upsale script that you must( they record calls and you are
      > disciplined if you are caught not reading the each script word for word as
      > it comes on the screen) read to the customers and imput whether they wish to
      > add the items to their order and you are having to do this while people are
      > getting more and more ticked at being read upsell after upsell(some went as
      > many as 7 or 8 or more it seems un ending even to me).Even when you were
      > in the middle of reading and they griped or yelled at you, you are trained
      > that you must continue to read where you left off.The only way you are to
      > continue through a certain script with out finishing reading it is if the
      > speciafically say i do not want to hear any more offers i only want what i
      > called for.sometimes people would be so mad they would want to cancel
      > their whole order which by then the original order(without the upsales) was
      > already sent through so with some you couldn’t cancelled(it depended on how
      > the company you were selling for had it setup) so that can really tick some
      > folks off and then you have to deal with that.
      >
      >
      >
      > they time your calls and rate you on how long it takes you to complete the
      > callsand whether or not they ended up buying the product after they called
      > and whether you got them to purchase any upsell products and give you like a
      > percent of success basically and also you are rated on how good you are at
      > signing in and staying signed in the whole time you are supposed to be
      > working(which may sound easy but my score dropped because of a cable
      > internet failure in the middle of my shift and i tried to call and tell them
      > and they still counted it against me-this happened several times to me as
      > for a while my internet provided gave me nothing but head aches with my
      > service).

      basically if you score drops the less calls they route to
      > you(meaning the less money you make since you only get paid during active
      > calls).
      >
      >
      >
      > the pay is 0.02 to 0.10 cents a minute per minute of active calls.So for
      > example if you work 10 minutes and you start and a call come through and it
      > takes 3 minutes(at a 0.03 which is average per minute rate) you would make 0
      > 09 cents and then you waited 2 minutes for the next call to come
      > through(some days-and time of day are busier than others sometimes calls
      > came in one after another others I waited as long as 20+ minutes with out a
      > call(meaning no pay during this time) then took a 4 minute call( 0.12) and
      > then a 1 minute call comes in immediately(0.03) you would only make 0.24
      > cents for 10 minutes of calls.But if you get a time or day when calls come
      > in one after another(meaning you hang up with one and another comes right
      > through) it is a little better.Ocassionally for certain”lines” they pay
      > per hour like during the holidays (when call volume is higher).
      >
      >
      >
      > They direct deposit checks ever 2 weeks and mail you a check stub.

      Like I
      > said earlier no taxes are taken out you are responsible for paying your own
      > taxes.
      >
      >
      >
      > Well anyway this is all I can think of for now, sorry for any typos as it is early and I don’t feel good, but I do hope this helps anyone that was wondering about them.Bye, Angela


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Budget101 Discussion List Archives Budget101 Discussion List WEST at home WAS Re: Looking For NON Scam work from home (on the com