WEST at home WAS Re: Looking For NON Scam work from home (on the com

Budget101 Discussion List Archives Budget101 Discussion List WEST at home WAS Re: Looking For NON Scam work from home (on the com

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      Last I heard about West is that they no longer have contractors but they do hire

      home employees. I was a contractor last year when they were switching over and I

      just did not have the time to switch. At the time I was mostly taking calls for

      HSN which is a lot better than taking infomercial calls. Sometimes I would make

      real good money, other times not so good.

      —- Angela <angela.c@mchsi.com> wrote:

      > Here is the link to west work at home.


      > https://apply.westathome.com/




      > I worked for them a couple years back, it was ok but I decided to stop for

      > the following reasons,1. I had stuff come up where I couldn’t continue and 2

      > I decided I didn’t like that they didn’t take taxes out cause you are not

      > considered an employee of west at home you are basically a contractor (self

      > employed) so you pay your own taxes on what you make at the end of the year

      > or what ever. 3. At times the available schedules that they posted as

      > available and I was able to get(they post available time slots and you

      > choose them before someone else gets them to get slots to work in) usually

      > didn’t make me enough money to justify the price of me paying for a second

      > phone line(they require a you to have second phone line-no cable service

      > phone lines allowed, with no features(like call waiting, caller id etc.)

      > some phone companys offer a second line for like 20 or so a month with no

      > features so check with yours, but mine was like 39 a month. You are also

      > required to have cable(high speed) Internet.




      > You must have somewhere you can work in complete silence as the callers on

      > the other end are not to know you are working out of home they are to think

      > you are in a call center.




      > You must complete a back ground check cause you will be dealing with peoples

      > credit card numbers addresses etc




      > You buy a head set that has a mike on it and and during your time slot you

      > are working you sign in to their system and it will route calls through your

      > computer and most of the time a script will come up on your screen and you

      > say it and put in information or sometimes you have to go to to other pages

      > etc to get scripts or answers to questions. They do different companies and

      > each screen or way it is done is all different you have to do training for

      > each one that you get certified for. Each listing of available ones to

      > work with (or not available but you can put your name in for positions to

      > train for when they come available) states the training and interviewing

      > times it takes to get it if you pass the final testing at the end of the

      > training and learning.




      > One “line” I worked doing was taking calls for informercials I took calls

      > for things like natural cures the don’t want you to know about, swivel

      > sweeper, aarp, a times shares thing(cant think what it is called now), turbo

      > jam(and most all the beach body workouts), proactive, inventools, these are

      > a few just to give you an idea right off the top of my head. some are just

      > basically imputing information that people want sent to them(like aarp for

      > exp) but others are sales where people are calling to order things and

      > there is loads of upsale script that you must( they record calls and you are

      > disciplined if you are caught not reading the each script word for word as

      > it comes on the screen) read to the customers and imput whether they wish to

      > add the items to their order and you are having to do this while people are

      > getting more and more ticked at being read upsell after upsell(some went as

      > many as 7 or 8 or more it seems un ending even to me). Even when you were

      > in the middle of reading and they griped or yelled at you, you are trained

      > that you must continue to read where you left off. The only way you are to

      > continue through a certain script with out finishing reading it is if the

      > speciafically say i do not want to hear any more offers i only want what i

      > called for. sometimes people would be so mad they would want to cancel

      > their whole order which by then the original order(without the upsales) was

      > already sent through so with some you couldn’t cancelled(it depended on how

      > the company you were selling for had it setup) so that can really tick some

      > folks off and then you have to deal with that.




      > they time your calls and rate you on how long it takes you to complete the

      > calls and whether or not they ended up buying the product after they called

      > and whether you got them to purchase any upsell products and give you like a

      > percent of success basically and also you are rated on how good you are at

      > signing in and staying signed in the whole time you are supposed to be

      > working(which may sound easy but my score dropped because of a cable

      > internet failure in the middle of my shift and i tried to call and tell them

      > and they still counted it against me-this happened several times to me as

      > for a while my internet provided gave me nothing but head aches with my

      > service). basically if you score drops the less calls they route to

      > you(meaning the less money you make since you only get paid during active

      > calls).




      > the pay is 0.02 to 0.10 cents a minute per minute of active calls. So for

      > example if you work 10 minutes and you start and a call come through and it

      > takes 3 minutes(at a 0.03 which is average per minute rate) you would make 0

      > 09 cents and then you waited 2 minutes for the next call to come

      > through(some days-and time of day are busier than others sometimes calls

      > came in one after another others I waited as long as 20+ minutes with out a

      > call(meaning no pay during this time) then took a 4 minute call( 0.12) and

      > then a 1 minute call comes in immediately(0.03) you would only make 0.24

      > cents for 10 minutes of calls. But if you get a time or day when calls come

      > in one after another(meaning you hang up with one and another comes right

      > through) it is a little better. Ocassionally for certain”lines” they pay

      > per hour like during the holidays (when call volume is higher).




      > They direct deposit checks ever 2 weeks and mail you a check stub. Like I

      > said earlier no taxes are taken out you are responsible for paying your own

      > taxes.




      > Well anyway this is all I can think of for now, sorry for any typos as it is

      early and I don’t feel good, but I do hope this helps anyone that was wondering

      about them. Bye, Angela

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Budget101 Discussion List Archives Budget101 Discussion List WEST at home WAS Re: Looking For NON Scam work from home (on the com