- This topic has 3 replies, 1 voice, and was last updated January 11, 2008 at 1:13 pm by .
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Last I heard about West is that they no longer have contractors but they do hire
home employees. I was a contractor last year when they were switching over and I
just did not have the time to switch. At the time I was mostly taking calls forHSN which is a lot better than taking infomercial calls. Sometimes I would make
real good money, other times not so good.
—- Angela <angela.c@mchsi.com> wrote:> Here is the link to west work at home.
>
> https://apply.westathome.com/>
>
>> I worked for them a couple years back, it was ok but I decided to stop for
> the following reasons,1. I had stuff come up where I couldn’t continue and 2
> I decided I didn’t like that they didn’t take taxes out cause you are not> considered an employee of west at home you are basically a contractor (self
> employed) so you pay your own taxes on what you make at the end of the year
> or what ever. 3. At times the available schedules that they posted as> available and I was able to get(they post available time slots and you
> choose them before someone else gets them to get slots to work in) usually
> didn’t make me enough money to justify the price of me paying for a second> phone line(they require a you to have second phone line-no cable service
> phone lines allowed, with no features(like call waiting, caller id etc.)
> some phone companys offer a second line for like 20 or so a month with no> features so check with yours, but mine was like 39 a month. You are also
> required to have cable(high speed) Internet.
>>
>
> You must have somewhere you can work in complete silence as the callers on> the other end are not to know you are working out of home they are to think
> you are in a call center.
>>
>
> You must complete a back ground check cause you will be dealing with peoples> credit card numbers addresses etc
>
>>
> You buy a head set that has a mike on it and and during your time slot you
> are working you sign in to their system and it will route calls through your> computer and most of the time a script will come up on your screen and you
> say it and put in information or sometimes you have to go to to other pages
> etc to get scripts or answers to questions. They do different companies and> each screen or way it is done is all different you have to do training for
> each one that you get certified for. Each listing of available ones to
> work with (or not available but you can put your name in for positions to> train for when they come available) states the training and interviewing
> times it takes to get it if you pass the final testing at the end of the
> training and learning.>
>
>> One “line” I worked doing was taking calls for informercials I took calls
> for things like natural cures the don’t want you to know about, swivel
> sweeper, aarp, a times shares thing(cant think what it is called now), turbo> jam(and most all the beach body workouts), proactive, inventools, these are
> a few just to give you an idea right off the top of my head. some are just
> basically imputing information that people want sent to them(like aarp for> exp) but others are sales where people are calling to order things and
> there is loads of upsale script that you must( they record calls and you are
> disciplined if you are caught not reading the each script word for word as> it comes on the screen) read to the customers and imput whether they wish to
> add the items to their order and you are having to do this while people are
> getting more and more ticked at being read upsell after upsell(some went as> many as 7 or 8 or more it seems un ending even to me). Even when you were
> in the middle of reading and they griped or yelled at you, you are trained
> that you must continue to read where you left off. The only way you are to> continue through a certain script with out finishing reading it is if the
> speciafically say i do not want to hear any more offers i only want what i
> called for. sometimes people would be so mad they would want to cancel> their whole order which by then the original order(without the upsales) was
> already sent through so with some you couldn’t cancelled(it depended on how
> the company you were selling for had it setup) so that can really tick some> folks off and then you have to deal with that.
>
>>
> they time your calls and rate you on how long it takes you to complete the
> calls and whether or not they ended up buying the product after they called> and whether you got them to purchase any upsell products and give you like a
> percent of success basically and also you are rated on how good you are at
> signing in and staying signed in the whole time you are supposed to be> working(which may sound easy but my score dropped because of a cable
> internet failure in the middle of my shift and i tried to call and tell them
> and they still counted it against me-this happened several times to me as> for a while my internet provided gave me nothing but head aches with my
> service). basically if you score drops the less calls they route to
> you(meaning the less money you make since you only get paid during active> calls).
>
>>
> the pay is 0.02 to 0.10 cents a minute per minute of active calls. So for
> example if you work 10 minutes and you start and a call come through and it> takes 3 minutes(at a 0.03 which is average per minute rate) you would make 0
> 09 cents and then you waited 2 minutes for the next call to come
> through(some days-and time of day are busier than others sometimes calls> came in one after another others I waited as long as 20+ minutes with out a
> call(meaning no pay during this time) then took a 4 minute call( 0.12) and
> then a 1 minute call comes in immediately(0.03) you would only make 0.24> cents for 10 minutes of calls. But if you get a time or day when calls come
> in one after another(meaning you hang up with one and another comes right
> through) it is a little better. Ocassionally for certain”lines” they pay> per hour like during the holidays (when call volume is higher).
>
>>
> They direct deposit checks ever 2 weeks and mail you a check stub. Like I
> said earlier no taxes are taken out you are responsible for paying your own> taxes.
>
>>
> Well anyway this is all I can think of for now, sorry for any typos as it is
early and I don’t feel good, but I do hope this helps anyone that was wonderingabout them. Bye, Angela
—
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