- This topic has 3 replies, 1 voice, and was last updated January 11, 2008 at 1:13 pm by .
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My friend works from the,. They now take taxes out of
their checks.
Amy
— Angela <angela.c@mchsi.com> wrote:
> Here is the link to west work at home.
> https://apply.westathome.com/
>
> I worked for them a couple years back, it was ok but
> I decided to stop for
> the following reasons,1. I had stuff come up where I
> couldn’t continue and 2
> I decided I didn’t like that they didn’t take
> taxes out cause you are not
> considered an employee of west at home you are
> basically a contractor (self
> employed) so you pay your own taxes on what you make
> at the end of the year
> or what ever. 3. At times the available schedules
> that they posted as
> available and I was able to get(they post available
> time slots and you
> choose them before someone else gets them to get
> slots to work in) usually
> didn’t make me enough money to justify the price of
> me paying for a second
> phone line(they require a you to have second phone
> line-no cable service
> phone lines allowed, with no features(like call
> waiting, caller id etc.)
> some phone companys offer a second line for like 20
> or so a month with no
> features so check with yours, but mine was like 39 a
> month. You are also
> required to have cable(high speed) Internet.
>
> You must have somewhere you can work in complete
> silence as the callers on
> the other end are not to know you are working out of
> home they are to think
> you are in a call center.
>
> You must complete a back ground check cause you will
> be dealing with peoples
> credit card numbers addresses etc
>
> You buy a head set that has a mike on it and and
> during your time slot you
> are working you sign in to their system and it will
> route calls through your
> computer and most of the time a script will come up
> on your screen and you
> say it and put in information or sometimes you have
> to go to to other pages
> etc to get scripts or answers to questions. They do
> different companies and
> each screen or way it is done is all different you
> have to do training for
> each one that you get certified for. Each listing
> of available ones to
> work with (or not available but you can put your
> name in for positions to
> train for when they come available) states the
> training and interviewing
> times it takes to get it if you pass the final
> testing at the end of the
> training and learning.
>
> One “line” I worked doing was taking calls for
> informercials I took calls
> for things like natural cures the don’t want you to
> know about, swivel
> sweeper, aarp, a times shares thing(cant think what
> it is called now), turbo
> jam(and most all the beach body workouts),
> proactive, inventools, these are
> a few just to give you an idea right off the top of
> my head. some are just
> basically imputing information that people want sent
> to them(like aarp for
> exp) but others are sales where people are calling
> to order things and
> there is loads of upsale script that you must( they
> record calls and you are
> disciplined if you are caught not reading the each
> script word for word as
> it comes on the screen) read to the customers and
> imput whether they wish to
> add the items to their order and you are having to
> do this while people are
> getting more and more ticked at being read upsell
> after upsell(some went as
> many as 7 or 8 or more it seems un ending even to
> me). Even when you were
> in the middle of reading and they griped or yelled
> at you, you are trained
> that you must continue to read where you left off.
> The only way you are to
> continue through a certain script with out finishing
> reading it is if the
> speciafically say i do not want to hear any more
> offers i only want what i
> called for. sometimes people would be so mad they
> would want to cancel
> their whole order which by then the original
> order(without the upsales) was
> already sent through so with some you couldn’t
> cancelled(it depended on how
> the company you were selling for had it setup) so
> that can really tick some
> folks off and then you have to deal with that.
>
> they time your calls and rate you on how long it
> takes you to complete the
> calls and whether or not they ended up buying the
> product after they called
> and whether you got them to purchase any upsell
> products and give you like a
> percent of success basically and also you are rated
> on how good you are at
> signing in and staying signed in the whole time you
> are supposed to be
> working(which may sound easy but my score dropped
> because of a cable
> internet failure in the middle of my shift and i
> tried to call and tell them
> and they still counted it against me-this happened
> several times to me as
> for a while my internet provided gave me nothing but
> head aches with my
> service). basically if you score drops the less
> calls they route to
> you(meaning the less money you make since you only
> get paid during active
> calls).
>
> the pay is 0.02 to 0.10 cents a minute per minute of
> active calls. So for
> example if you work 10 minutes and you start and a
> call come through and it
> takes 3 minutes(at a 0.03 which is average per
> minute rate) you would make 0
> 09 cents and then you waited 2 minutes for the next
> call to come
> through(some days-and time of day are busier than
> others sometimes calls
> came in one after another others I waited as long as
> 20+ minutes with out a
> call(meaning no pay during this time) then took a 4
> minute call( 0.12) and
> then a 1 minute call comes in immediately(0.03) you
> would only make 0.24
> cents for 10 minutes of calls. But if you get a
> time or day when calls come
> in one after another(meaning you hang up with one
> and another comes right
> through) it is a little better. Ocassionally for
> certain”lines” they pay
> per hour like during the holidays (when call volume
> is higher).
>
> They direct deposit checks ever 2 weeks and mail you
> a check stub. Like I
> said earlier no taxes are taken out you are
> responsible for paying your own
> taxes.
>
> Well anyway this is all I can think of for now,
> sorry for any typos as it is early and I don’t feel
> good, but I do hope this helps anyone that was
> wondering about them. Bye, Angela
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