problem with a laptop again

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I felt that I did keep it cool and didn’t raise my voice until I realized that

he was not going to help me any more than he (or his employees) have in the

past. Why didn’t he give me a positive answer and a comforting one to help me

understand that he will make sure that this time they will make sure it is

fixed. Why didn’t he give me a name and a phone # to a manager who is in charge

of this department and make me feel like he gave a hoot about this problem and

that there is help for me. Instead he told me that he didn’t know the phone # or

the name of the manager, and when I asked if the department that takes care of

repairs in his store knew of the name & # he told me to call the 800 #. But no

he didn’t, he just kept staring at me. Yes he knew and so did I the answer to

the questions. Did he not have more common sense to give me some positive input

to the problem. What is interesting is that the line was soooo long and when I

loudly, again not yelling or using

wrong language, the line disappeared. All of a sudden all of us that have been

waiting in long line were taken care of. Was that a coincidence. And as for

getting incite from the customers is all I had left, and it worked the line was

gone and we were taken care of. He surely wasn’t going to get involved. Are

they stringing me along as one of the folks on this group said, till the

warranty runs out.

Sorry,

Melissa

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Original Message —-

From: herberkids3 <herberkids3@yahoo.com>

To: Budget101_@yahoogroups.com

Sent: Friday, February 23, 2007 9:10:19 PM

Subject: Budget101.com : Re: problem with a laptop again

Honestly, I have to say, from an employee stand

point you were

getting angry and trying to incite a response from the customers

around you. As a manager, he did what he had to in order to keep the

store from becoming out of hand. He wasn’t answering because the

questions you posed were retorical. You knew the answer, and he did

as well.

I don’t blame you for getting upset in the least, but you have to

remember to try and keep calm and cool when asking for help. Keep

the old saying in mind, “You catch more flies with honey” or was it

bee’s? Anyway, call next time, and keep it calm and cool. He offered

to repair it again. I would have taken him up on that, and gotten a

written garuntee that it be fixed 100% before returning it to you,

or you’ll ask for a full refund on the laptop and the extra coverage.

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