- This topic has 7 replies, 1 voice, and was last updated February 23, 2007 at 3:39 pm by .
- February 23, 2007 at 3:39 pm #251014Guest
My ex husband tried to resolve all his problems in this confrontational
manner. Grilling other customers will usually get you (and him) bootedout of any place. It never got him what he wanted, and, in fact, is one
of the reasons he is my ex husband. (Yes, he used similar techniques on
me at home.)The manager probably has very little control over how many staff
members he can hire. It is probably mandated from above, and he’d
probably be punished or fired if he cut into the profits by hiring morepeople. If you couldn’t get the repair manager’s name and number, how
about the contact information for the local manager’s mananger?
It is too late for this now, but I’ve found the “I’m sure your companywants to do the right thing, how can we work together to get there?”
works pretty well for me.
If you want to complain, find out if there is a local consumer advocatecolumnist, consumer affairs department, etc. They have far more clout
than any individual.
Lisa> When I asked him if I can ask the customers who were waiting in
> line, if they enjoy standing in these long lines to have the
problems resolved what would they say. He was not comfortable withthis question, but did finally speak. He told me that they wouldn’t
answer me. So politely I spoke to the customers and asked them if they
enjoy returning with a problem over and over and have to stand in longlines. He then repeatedly asked me to leave the store. I asked him
how will get the laptop fixed if I have to leave now. He repeated again
and again that I need to leave and threatened to call the police.
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