So sorry to hear that you are having so much trouble with Best Buy.
We have had horrible problems with them! We bought a Sony TV from them
and decided to buy the extended warranty (which we never do). Thank
goodness
we did because the TV was in their repair shop much more than it was in
our home.
They finally had to order a new picture tube from Japan, after
unsuccessfully trying to
repair it 6 different times! They would not just give us a new TV even
though it was
only 3 months old. I will never buy anything expensive from Best Buy
again. They put
us through so much anguish!
Nancy in Ohio