- This topic has 7 replies, 1 voice, and was last updated February 23, 2007 at 3:39 pm by .
- February 23, 2007 at 3:39 pm #251005Guest
Honestly, I have to say, from an employee stand point you were
getting angry and trying to incite a response from the customersaround you. As a manager, he did what he had to in order to keep the
store from becoming out of hand. He wasn’t answering because the
questions you posed were retorical. You knew the answer, and he didas well.
I don’t blame you for getting upset in the least, but you have to
remember to try and keep calm and cool when asking for help. Keepthe old saying in mind, “You catch more flies with honey” or was it
bee’s? Anyway, call next time, and keep it calm and cool. He offered
to repair it again. I would have taken him up on that, and gotten awritten garuntee that it be fixed 100% before returning it to you,
or you’ll ask for a full refund on the laptop and the extra coverage.
— In Budget101_@yahoogroups.com, M F
> We took the laptop to Best Buy last night and asked for the
manager. We explained the problem to him and he told me that theywill fix it. I asked him how many times do wee need to return with
the laptop. He didn’t answer. I then told him that when we
purchased the warranty we didn’t expect to return with the laptop 4times in 3 moths. I also asked him if he feels that we enjoy
returning over and over again and do we have nothing better to do
but bother them and be bothered with the laptop. He didn’t answerto any of these questions. I also asked him for the manager at the
repair department and a phone number. He told me he doesn’t know
who the manager is and doesn’t have another phone for me but the 800#. I then replied that it takes me for ever to get through the
store and speak to a person, can you imagine how many hours it will
take me to get through the 800 #. He again didn’t say anything.When I asked him if I can ask the customers who were waiting in
> line, if they enjoy standing in these long lines to have the
problems resolved what would they say. He was not comfortable withthis question, but did finally speak. He told me that they wouldn’t
answer me. So politely I spoke to the customers and asked them if
they enjoy returning with a problem over and over and have to standin long lines. He then repeatedly asked me to leave the store. I
asked him how will get the laptop fixed if I have to leave now. He
repeated again and again that I need to leave and threatened to callthe police. So of course I left. Got no where with my laptop
problem or the manager. The one year warranty expires in about a
month, but I wonder if the extended warranty has the same coverage.>
> We won’t tell. Get more on shows you hate to love
> (and love to hate): Yahoo! TV’s Guilty Pleasures list.> https://tv.yahoo.com/collections/265
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