- April 8, 2019 at 7:33 am #568332FreebieQueenModerator
Depending on how old the luggage is, we can send out replacement wheels.
Please email us at firstname.lastname@example.org and include pictures of:
The front AND back of the luggage
The damaged wheel
The white tag with the style number so we can cross-reference the make/model.
My sternum strap fell off and was lost. Can I get it replaced?
Please email us at email@example.com and make sure to include a few pictures of your item and what you need, and if we have it available, we’ll get it out to you!
My backpack buckle broke, can you send me a new one?
We carry most spare parts in stock, and if we have what you need, we’ll absolutely ship it to you!
Please send us an email to firstname.lastname@example.org and include the following information:
What kind of backpack buckle is it? Chest or waist?
Whether the buckle is a ¾”, 1″, 1.5″, or 2″.
If you are unsure of the buckle size, you can find the size by measuring the width of the webbing the buckle is attached to.
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