- April 8, 2019 at 7:33 am #568332FreebieQueenModerator
Depending on how old the luggage is, we can send out replacement wheels.
Please email us at email@example.com and include pictures of:
The front AND back of the luggageMy sternum strap fell off and was lost. Can I get it replaced?
The damaged wheel
The white tag with the style number so we can cross-reference the make/model.
Please email us at firstname.lastname@example.org and make sure to include a few pictures of your item and what you need, and if we have it available, we’ll get it out to you!
My backpack buckle broke, can you send me a new one?What kind of backpack buckle is it? Chest or waist?
We carry most spare parts in stock, and if we have what you need, we’ll absolutely ship it to you!
Please send us an email to email@example.com and include the following information:
Whether the buckle is a ¾”, 1″, 1.5″, or 2″.
If you are unsure of the buckle size, you can find the size by measuring the width of the webbing the buckle is attached to.
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