- April 4, 2008 at 10:05 pm #257170
We have Vonage and LOVE IT!!!! Some phone companies
monopolize (Windstream/Alltel for one) their phone numbers so Vonage
has no control over being unable to keep those numbers. It’s not their
fault. But their service is wonderful!
Now I feel I must also tell you that the service (actual use quality)
you receive will totally depend on your internet
company! Alot of ISP’s will work great at the start but after awhile
they notice that you are using a VOIP (Voice Over Internet Phone)
system and will start altering your service. If this should happen IT
IS NOT VONAGE giving crappy service!!! Call your ISP and demand to get
what you pay for. I had 1 cable & 1 DSL that knocked me down to
dial up speed (or less, if that’s possible) while I was paying for high
speed service in order to keep my phone access down. Part of their
gimmic is when you complain they tell you that speeds were only going
to be *up to ?* not a guarantee of such speeds. But you
can check and record what speeds you are actually getting and take it a
manager or higher and get it straight. Show consistent usage amounts.
Let them know that you know what they are doing and it wrong. You are
allowed to use these services and they are not allowed to limit your
service because of it. I’ve even threatened to go to local news
channels consumer complaint lines, newspaper, etc. It’s amazing how
fast my service got better! Don’t let these big guys push you around
and make a good company like Vonage who are trying to give us good
& fair prices for service look like garbage.
No, I am not in any way affiliated with Vonage except as a customer. I
just am someone who is sick & tired of letting others with $ or
Power take advantage of those of us who don’t want to railroaded into
paying higher prices for something we don’t have to. I recently moved
and currently I have Comcast. So far so good. I hope they don’t have to
get a phone call from me too. 😉
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