- This topic has 15 replies, 1 voice, and was last updated March 14, 2007 at 3:09 pm by .
- March 14, 2007 at 3:09 pm #251298Guest
IMHO…Verizon has the best coverage but the worst customer service. So you
have to decide which means more to you! We’ve been with Verizon for
probably 8 years or so now. Our contract was up in December and we almost
switched but we went to a Verizon outlet in our local Circuit City and they
were very helpful, polite and friendly. The manager there told us to never
call customer service. He said if we have a problem to come and see him
that way our problems will get solved because we will always be dealing with
the same person. I told him about several problems we had been having with
Verizon including being charged for downloads that we weren’t making and he
went back and entire year and credited our account for all of those charges.
We got two new Razor phones for free and a free month of service. Several
things made us stay with Verizon, first the coverage and second the Verizon
to Verizon minutes. Many of our calls are to family members with Verizon
phones so we were able to get the cheapest plan since many of our calls are
free under the V to V minutes.
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