- This topic has 4 replies, 1 voice, and was last updated February 22, 2007 at 3:55 am by .
- February 22, 2007 at 3:55 am #250992Guest
Take it back and ask to see the manager in charge of the store.
Detail the problems, and ask that they pay to get it fixedelsewhere, since the repair department at your store is so bad about
getting it done in a timely and correct manner. Make sure he sees
the condition of the laptop now.He may not go for the repair elsewhere thing, though, because you
didn’t report other problems in the past that have occured after
they “fix” it.In the future, inspect the laptop thouroughly before ever leaving
the store, including powering it up, and checking for the same
problems it had before taking it in. Take a picture of the laptopbefore taking it into be repaired, too, so you have physical proof
of any damage that might happen when Best Buy has it.
I’ve NEVER had good luck with Best Buy’s repair department,regardless of which Best Buy I go to. It seems like they have idiots
who know just enough about computers to be dangerous to them working
there.I wouldn’t buy a computer there if the computer was free.
Personally, we have had the best luck so far with Dell. We
customized the lap top to exactly what we wanted, and my husbandsplurged on the 4 year in-home warranty. Actually, I think it was a
1 year in home warrenty, but it’s cheaper for Dell to send a guy to
our house than it is for them to pay shipping to ship it to them,then back again for the extra 3 years on the regular warrenty. Every
time we’ve needed work done, we email them with the problem, Nick
tells them he can’t be without it because he uses it for work (whichhe does), and within the next 2 days, someone is at our door with
the parts needed, and they fix it right here in home, all for free.
They cover replacement of all parts.— In Budget101_@yahoogroups.com, M F
> We bought a laptop at Best Buy with a warranty. We have had someproblems with it and took it back each time. It comes back and not
fully repaired. Not having time to go back we use it with the
problem that exists, till it gets bad where it can’t be used again.Tonight we brought it back home again and noticed that they have
food on it, scratches and crack where the hinges are. The laptop is
not fixed and we just don’t have the time to keep going back andwaiting 2-3 weeks or more to get it back. Our daughter uses it
daily for collage and it is hard when it is getting repaired often.
She keeps it in her room. I can see if she took it out of the housebut she doesn’t. What do we do and how do we resolve this problem.
>> Thank you,
> Bored stiff? Loosen up…
> Download and play hundreds of games for free on Yahoo! Games.> https://games.yahoo.com/games/front
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