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  1. #1
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    Default TGI Fridays - Calling to Complain

    I just thought I'd let you guys know about this:

    My hubbie & I had a bad experience at our local Fridays yesterday, so I thought I'd call & speak with someone at the corporate office. I found the number online (Its 1-800-FRIDAYS). I called and spoke with a lady in Customer Relations. She apologized & told me she was sending me a letter of apology in the mail along with some vouchers that can be used at any Fridays! The letter should be here in 10 days. I'll let you guys know when it comes & what it says.

    Sometimes it pays to call & let them know when there's a problem.

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  3. #2
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    Default Re: TGI Fridays - Calling to Complain

    I'm sorry you had such a lousy experience. While we choose to just move our business elsewhere instead of complaining, I always call when I have had excellent service. I know places appreciate when they hear they are doing something right instead of wrong.

  4. #3
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    Default Re: TGI Fridays - Calling to Complain

    Quote Originally Posted by JennyCup View Post
    I'm sorry you had such a lousy experience. While we choose to just move our business elsewhere instead of complaining, I always call when I have had excellent service. I know places appreciate when they hear they are doing something right instead of wrong.
    I also call and commend people when I have had good service. Please don't think that I just call to complain. In fact, today I called TGI Fridays & Kmart which is a little crazy because I very rarely do that sort of thing. It has to be pretty bad for me to call. But stores, restaurants, etc. need and want to hear from consumers when they have issues with the product, etc. Think of it this way, you call to praise them when they do things well, but they also want you to let them know when they are doing things badly. If I had just decided to never go back to TGI Fridays again, I would not be informing them of the issue & giving them a chance to correct it. That wouldn't be fair of me. I like to always give someone another chance because that is what I would like them to do for me. And when I called, I made very sure that I was extremely polite. It would never be right to call about a customer service issue & yell at the people or tell them how much I hate them. I try to always commend something as well. For example, with TGI Fridays there was one girl that was very nice. I made sure to tell the corporate office about her & to give them her name so that she could be commended. I also told them how much my husband & I enjoyed eating Friday's food. I also apologized several times because I feel a little timid calling to "complain" about something like that. But the lady in the corporate office commended me & told me to never feel embarrassed about calling. She said, "how will we ever know there is a problem if someone doesn't tell us." The reason I created this thread was just to encourage anyone who wasn't sure about whether to call and inform a company about an issue. I hope this thread will help anyone who feels like they need to call about an issue, but is embarrassed. But I also completely agree with you. It is very important to also commend a company, restaurant, etc when they are doing a good job!

  5. #4
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    Default Re: TGI Fridays - Calling to Complain

    I was at Ruby Tuesdays for dinner one evening and we had ordered an appetizer which had some kind of chicken wing that neither of us liked (no big deal). When the waitress came by to pick it up she saw that we did not eat them and asked if everything was alright, we just said we did not care for them. She had a manager come over and the manager apologized (we didn't even complain because it wasn't their fault)- the manager gave us two desserts at no charge.

    Another time at Chilis I ordered a chicken dish that was new on the menu, again I just didn't care for it so I didn't eat but one bite of the chicken (it was pinapple ginger). When the waitress came back she noticed I did not eat it and asked if everything was alright with it, again all I said was that I didn't care for it. She offered to get me another entree but I said no thank you, it was fine. When she brought our bill she said that she took my entree off the bill.

    I have never had to call a corporate office due to a complaint yet I have to say I was truely impressed with the service I received at both places especially when it wasn't even something they did wrong.

  6. #5
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    Default Re: TGI Fridays - Calling to Complain

    When we get excellent service, we head straight for the manager as we're leaving and let him/her know. They like to know also. Usually the manager will handle our complaints with no problems. I will e-mail corporate offices if the service was either above and beyond, or really bad. We went to Bob Evans one time, we never had a problem there previously, but this one time, the waitress was BAD(and not in a good way). We complained to the manager on duty, and not only got our meals that day free, but she gave us a card for another two meals free. Now THAT'S good customer service. You have to make them WANT to come back.
    Last edited by justicemsb; 03-03-2009 at 01:13 PM. Reason: Because my grammar was BAD! ;)

 

 

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