Caracal Model C Pistol Recall Notice

March 28, 2013 1:36:58 PM : Update to February 27, 2013 Caracal C Pistol Recall

Caracal International LLC instituted a recall of Caracal Model C pistols on February 27, 2013 pending an investigation, because the safety of its consumers is paramount to Caracal.

Caracal has completed its investigation and determined that this recall only applies to a limited number of slides of Model C pistols that had been improperly heat treated.

We are firmly committed to safety and would like to exchange all affected Model C pistols with new ones.

How to determine if your Model C pistol needs to be exchanged:

Remove the slide from the pistol, following the steps given in the user manual for your pistol. On the inside bottom of the slide you will find an engraved batch number starting with SC, as shown in the photograph below.

Only slides with batch numbers from SC188- to SC222- are covered by this recall and have to be exchanged.

If you own or have access to a Caracal Model C pistol covered by this recall, PLEASE DO NOT LOAD OR FIRE YOUR PISTOL. Contact customer care to arrange to have your Model C pistol shipped to Caracal. We will replace your pistol and return a new one to you free of charge as quickly as possible.

If you sold or transferred your Caracal Model C pistol, please contact customer care and provide us with the name and contact information for the person to whom you sold or transferred it, so that we can notify them of this recall.

How to arrange to have your Model C pistol exchanged:

Step 1 - Contact us and provide your name, address, telephone number, the serial number of your Model C pistol, and the batch number on the slide.

For Customers in the United States:
Contact us at 205-655-7050 or info@caracal-usa.com

For Customers in Europe:

Contact us at +49 (0) 3681 854 257 or info@caracal-germany.de

For Customers in other countries:
Contact us at +971(02) 4927111 or customerservice@caracal.ae

Step 2 - We will send you a pre-paid shipping label and package with instructions so you can return your Model C pistol to us FREE of charge.

Step 3 - We will ship you a new Caracal Model C pistol, FREE of charge. When we do, we will also send you a FREE magazine to thank you for your patience and cooperation. Again, we will make every effort to return your new Model C pistol as soon as possible.

Thank you,
Caracal International LLC