Canadian Recall: Visonic Ltd. recalls Visonic Amber SelectX and Amber Select Personal Emergency Response System Kits

Starting date:
September 23, 2013

Posting date:
September 23, 2013

Type of communication:
Consumer Product Recall


Source of recall:
Health Canada

Product Safety

General Public

Identification number:

Product description

This recall involves the Visonic Amber SelectX and Select Personal Emergency system kits. The recalled product enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 23 centimetres wide by 18 centimetres deep by 5 centimetres high with emergency, call and check buttons. Each unit has an external label on the back of the base station, with the product name and serial number.

The affected Visonic Amber SelectX models are:

Catalog number 0-100729 and serial numbers 2508 047097 through 3013 079614, with manufacture dates from June 2008 through July 2013, and

Catalog number 0-101050 and serial numbers 5110 026788 through 2413 260976, with manufacture dates from December 2010 through June 2013.

The affected Visonic Amber Select models are:

Catalog number 0-101033 and serial numbers 3908 022692 through 4408 018942, with manufacture dates from September 2008 through October 2008, and

Catalog number 0-100280 and serial numbers 0608 005128 through 0608 005229, with manufacture dates from September 2008 through September 2008.

The first four digits in the serial number disclose manufacture dates in WWYY format. The first two digits are week of manufacturer and the second two numbers are the year of manufacture. For example serial number 2308 600299 indicates a manufacturing date of the 23rd week of 2008 or roughly June 2008. Each unit has an external label on the back of the base station, with the product name and serial number.

Only Amber SelectX or Select base stations that are placed in Common Area Mode by a professionally trained PERS system installer and are used without additional base stations, are included in the recall.

Hazard identified

A single Amber Base station set to Common Area Mode will not detect a low battery or dead battery warning signal from the remote pendant that notifies the end user or system administrator to replace the pendant battery.

Visonic Ltd. has received one report of a pendant that failed to operate due to a low battery undetected by the base station in Common Area Mode. No injuries have been reported.

Health Canada has received no reports of incidents or injuries related to the use of these kits.

Number sold

Approximately 8,500 units of the kits were sold in Canada through Visonic distributors and professional alarm installation firms nationwide.

Time period sold

The kits were sold from January 2008 through July 2013.

Place of origin

Manufactured in Israel.


Visonic Ltd.
Tel Aviv

Visonic Ltd.

What you should do

Consumers should immediately contact their Visonic alarm installation professional to determine if their Amber base station is set to Common Mode Area, and if so, to either reset their unit to another mode or make other system changes, such as adding an additional base station. Only a professionally-trained PERS system installer can identify and modify the particular mode configuration. Owners are also reminded to manually test their Amber PERS pendant regularly for low battery status.

For more information, consumers may contact Visonic at 1-800-223-0020 from 8:30 a.m. to 6:00 p.m. EST Monday through Friday or visit the firmís website and click on North America and click on Product News under the Solutions & Products tab for more information about the recall.