If you are not completely satisfied with a purchase, we will replace it or refund you. Guaranteed. Simply mail the UPC code from the package, along with your original sales receipt, to:

For Dr. Scholl's Custom Fit Orthotic Inserts
MSD Consumer Care, Inc.
P.O. Box 219
Memphis, TN 38151
For all other Dr. Scholl's products:
MSD Consumer Care, Inc.
P.O. Box 377

Memphis, TN 38151

http://www.drscholls.com/drscholls/home/contact.jspa