You can receive a full money back refund, please mail:

1) A completed Guarantee form (download the form below),
2) The original UPC from the Cascade ActionPacs or Cascade Complete Pacs product purchased, and
3) The original receipt dated on or after 6/8/11 with the purchase price circled (within 30 days of purchase)

Cascade Money Back Guarantee
Dept. 3A
PO Box 49230
Strongsville, OH 44149-0230

at link, click "money saving offers" on left for printable coupons.