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  1. #1
    debeinman@aol.com
    Guest

    Default How to get our of contract






    Does anyone have ideas on how to get out of a cell phone contract? We have been with Suncom for five months and we are not happy with the service at all. Does anyone know what process we need to take in order to get out of the contracts we signed. We are definitely canceling the service, but I don't want to have to pay the fees if we can get out of it. I don't feel like we should have to when they cannot fulfill our needs. We are getting texts and voice messages two days after they are sent or left. We can not get service in our own home some of the times. We can be in a department store or grocery store and can't even use it in there. We have to either go outside or to the front of the store. We feel it is useless to pay for something that isn't providing us with what we need. Any advice would be appreciated.

    Debbie



    Start the year off right. Easy ways to stay in shape in the new year.



  2. #2
    Elizabeth Farnsworth
    Guest

    Default How to get our of contract


    http://www.cellswapper.com
    http://www.google.com/search?hl=en&q=how+to+get+out+of&# 43;cell+phone+contract
    <FONT face="Veranda" color="#f0000a" size="3">Elizabeth Farnsworth
    <FONT face="Veranda" color="blue" size="3"><A>www.shaklee.net/embrace_health</A>
    <FONT face="Veranda" color="#f0000a" size="4">Our Get Clean line was featured on "HER" Favorite Things Show!


    [quote]
    ----- Original Message -----
    From: debeinman@aol.com









    <FONT lang="0" face="Arial" size="4" PTSIZE="14" FAMILY="SANSSERIF">
    <FONT lang="0" face="Arial" size="4" PTSIZE="14" FAMILY="SANSSERIF">Does anyone have ideas on how to get out of a cell phone contract? We have been with Suncom for five months and we are not happy with the service at all. Does anyone know what process we need to take in order to get out of the contracts we signed. We are definitely canceling the service, but I don't want to have to pay the fees if we can get out of it. I don't feel like we should have to when they cannot fulfill our needs. We are getting texts and voice messages two days after they are sent or left. We can not get service in our own home some of the times. We can be in a department store or grocery store and can't even use it in there. We have to either go outside or to the front of the store. We feel it is useless to pay for something that isn't providing us with what we need. Any advice would be appreciated.

    Debbie






  3. #3
    Michelle
    Guest

    Default How to get our of contract


    <DIV dir="ltr" align="left"><SPAN class="625193518-05012008"><FONT face="Franklin Gothic Demi">Always BE careful when buying into a Cell plan. This is the reason MOST have a buyers remorse time frame. They can be from 14 days to 30 days depending. I would think you should know by then if you like the service. As far as being in a Department Store and not getting service.. It happens to me all the item but I know I will not get service everywhere I go it is in the contract I signed. I am not trying to be mean or anything .. I work for a wireless provider and I have heard it all..lol All I know is no wireless provider is going to give you 100 % coverage 100% of the time.. Mother Nature plays her part as well. I always tell my customers to be CAREFUL read the fine print and also know how long you have before you are stuck in the contract and always always get itin writing. I have never been dissatisfied with my service and if something isn't working I call right away and find out why ,This way it is documented you called several times for same issue , called for poor service : Several times.. etc.
    <DIV dir="ltr" align="left"><SPAN class="625193518-05012008"><FONT face="Franklin Gothic Demi">Hope this helps.



    <FONT face="Franklin Gothic Book" size="4">Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind !
    <FONT face="Franklin Gothic Demi" size="5">Michelle and Stephen in PA




    From: Elizabeth Farnsworth [mailto:Budget101_@yahoogroups.com] On Behalf Of Elizabeth Farnsworth
    Sent: Saturday, January 05, 2008 11:26 AM
    To: Budget101_@yahoogroups.com
    Subject: Re: Budget101.com : How to get our of contract




    <DIV id="ygrp-msg">




    http://www.cellswapper.com
    http://www.google.com/search?hl=en&q=how&#43;to&#43;get&#43;out&#43;of&# 43;cell&#43;phone&#43;contract
    <FONT face="Veranda" color="#f0000a" size="3">Elizabeth Farnsworth
    <FONT face="Veranda" color="blue" size="3"><A>www.shaklee.net/embrace_health</A>
    <FONT face="Veranda" color="#f0000a" size="4">Our Get Clean line was featured on "HER" Favorite Things Show!


    [quote]
    ----- Original Message -----
    From: debeinman@aol.com









    <FONT lang="0" face="Arial" size="4" ptsize="14" family="SANSSERIF">
    <FONT lang="0" face="Arial" size="4" ptsize="14" family="SANSSERIF">Does anyone have ideas on how to get out of a cell phone contract? We have been with Suncom for five months and we are not happy with the service at all. Does anyone know what process we need to take in order to get out of the contracts we signed. We are definitely canceling the service, but I don't want to have to pay the fees if we can get out of it. I don't feel like we should have to when they cannot fulfill our needs. We are getting texts and voice messages two days after they are sent or left. We can not get service in our own home some of the times. We can be in a department store or grocery store and can't even use it in there. We have to either go outside or to the front of the store. We feel it is useless to pay for something that isn't providing us with what we need. Any advice would be appreciated.</F>

    Debbie





    <DIV id="ygrp-ft">
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  4. #4
    Idodc@aol.com
    Guest

    Default How to get our of contract




    In a message dated 1/5/2008 2:11:09 PM Eastern Standard Time, Hrstrble1963@grouply.com writes:
    <FONT style="BACKGROUND-COLOR: transparent;" face="Arial" color="#000000" size="4"><FONT lang="0" face="Arial" size="4" ptsize="14" family="SANSSERIF">Does anyone have ideas on how to get out of a cell phone contract? We have been with Suncom for five months

    Debbie, I had suncom and I feel your pain.... I was 4.5 miles from the tower so half the time had no signal inside my house or outside...had no signal in my car, no signal in most buildings... I have a very old car and had to drive 20 miles on country highway to get to the next town to work. I had no signal for 15 miles of it... I had gotten a cell phone so If I broke down I would have protection to call for help. .Suncoms comment was that they did not guarantee signal every where...they did guarantee they would send you the bill. I do not know of a way to get out of the contract...but I will tell you I switched to Alltel and have signal every where...including the 15 miles of country road that I had zero signal with suncom.

    alana


    Start the year off right. Easy ways to stay in shape in the new year.



  5. #5
    Herlean
    Guest

    Default How to get our of contract

    I have never understood why cell phones have to lock you

    into a contract at all.



    If the service is so great, you will CHOOSE to keep it.

    You should not be FORCED to keep it. Then, made to pay

    some huge fees to stop the thing. It is absolutely

    100000000% ridiculous.



    If I did not have a child, I would not have a cell phone at

    all. I keep it for emergencies.



    The pay as you go phones charged a lot too. If you don't

    use it, they turn off the service. In order to possibly

    use it, you have to buy those minutes and activate them by

    a certain time. Just in case, you must spend that money.

    Aggravating!!!!!!!!!!!!!



    Herlean



    --- Michelle <Hrstrble1963@grouply.com> wrote:



    > Always BE careful when buying into a Cell plan. This is

    > the reason MOST have

    > a buyers remorse time frame. They can be from 14 days to

    > 30 days depending.

    > I would think you should know by then if you like the

    > service. As far as

    > being in a Department Store and not getting service.. It

    > happens to me all

    > the item but I know I will not get service everywhere I

    > go it is in the

    > contract I signed. I am not trying to be mean or anything

    > .. I work for a

    > wireless provider and I have heard it all..lol All I know

    > is no wireless

    > provider is going to give you 100 % coverage 100% of the

    > time.. Mother

    > Nature plays her part as well. I always tell my customers

    > to be CAREFUL read

    > the fine print and also know how long you have before you

    > are stuck in the

    > contract and always always get it in writing. I have

    > never been

    > dissatisfied with my service and if something isn't

    > working I call right

    > away and find out why ,This way it is documented you

    > called several times

    > for same issue , called for poor service : Several

    > times.. etc.

    > Hope this helps.

    >

    >

    > Be who you are and say what you feel, because those who

    > mind don't matter

    > and those who matter don't mind !

    > Michelle and Stephen in PA

    >

    >

    >

    > _____

    >

    > From: Elizabeth Farnsworth

    > [mailto:Budget101_@yahoogroups.com] On Behalf Of

    > Elizabeth Farnsworth

    > Sent: Saturday, January 05, 2008 11:26 AM

    > To: Budget101_@yahoogroups.com

    > Subject: Re: Budget101.com : How to get our of contract

    >

    >

    >

    >

    > http://www.cellswap <http://www.cellswapper.com> per.com

    > http://www.google.

    >

    <http://www.google.com/search?hl=en&q=how&#43;to&#43;get&#43;out&#43;of&# 43;cell&#43;phone&#43;contract>

    > com/search?hl=en&q=how&#43;to&#43;get&#43;out&#43;of&# 43;cell&#43;phone&#43;contract

    > Elizabeth Farnsworth

    > www.shaklee.net/embrace_health

    > Our Get Clean line was featured on "HER" Favorite Things

    > Show!

    >

    > <http://www.TickerFactory.com/weight-loss/wbvRrKd/>

    >

    > ----- Original Message -----

    > From: debeinman@aol. <mailto:debeinman@aol.com> com

    >

    >

    >

    >

    >

    >

    >

    >

    > Does anyone have ideas on how to get out of a cell phone

    > contract? We have

    > been with Suncom for five months and we are not happy

    > with the service at

    > all. Does anyone know what process we need to take in

    > order to get out of

    > the contracts we signed. We are definitely canceling the

    > service, but I

    > don't want to have to pay the fees if we can get out of

    > it. I don't feel

    > like we should have to when they cannot fulfill our

    > needs. We are getting

    > texts and voice messages two days after they are sent or

    > left. We can not

    > get service in our own home some of the times. We can be

    > in a department

    > store or grocery store and can't even use it in there. We

    > have to either go

    > outside or to the front of the store. We feel it is

    > useless to pay for

    > something that isn't providing us with what we need. Any

    > advice would be

    > appreciated.

    >

    > Debbie

    > .

    >

    >

    <http://geo.yahoo.com/serv?s=97359714...05144709/msgId

    >

    =34738/stime=1199540003/nc1=4776367/nc2=5045823/nc3=4840954>

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    > <http://www.grouply.com> Grouply Groups

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  6. #6
    Brandon Skinner
    Guest

    Default How to get our of contract

    Debbie

    I haven't read the replies to your question yet, but I used to cell the following wireless : Alltel, Sprint, Cingular, and some no contract phones. I didn't sell SunCom, but I know that they should have similar policies.

    Firstly, If you are unable to get service at your home, then they must let you out of your contract. They can't charge you for a service you are unable to use. You might trip up your argument by saying words like sometimes I dont get service, or I kind of get service. When you are fighting your argument, don't give them ammunition. You don't get service at home or any of the places you frequent.

    You are getting your text messages two days later because they aren't sent to your phone until you are back in the service area. As long as you aren't getting service, you aren't getting your text messages. I would like to give you knowledge on the voicemails, because they may take your inaccurate assumption of the voicemails and use it
    against you.

    Your voicemails are sent to you and you can access them immediately. You phone is sent a courtesy message alerting you that you have a new voicemail. It is this notification you aren't receiving immediately, again, due to being outside of the service area.

    Now that you have this information, you can strengthen your argument.

    1) You were informed when you signed the contracts that you would have service in the areas you frequent (shop, play, visit) and at home.
    2) you dont get service at home---cant make phone calls in or out, making your monthly payment for a piece of plastic.
    3) you don't get service at the places you frequent as you were told, again, you can't make phone calls or receive them
    4) This is proved by the fact that it takes so long to receive voicemail notifications and to receive text messages.

    Your service, for you, is simply unreliable and doesn't makes sense.

    Why did you take so long to report
    this issue to the company? 5 months??? You need to tell them that you have spoken with people about this... You need to say that you have been asking the people you bought the phone from, that you have called customer service and that you simply haven't had the time to call every time your service goes out.

    Again, choose your words wisely. This is worse than the cancellation fee for the company. This is lost revenue in paying the sales person that sold you the phone his commission, the lost revenue in no longer having a brand new phone, and lost revenue in a guarantee of monthly income. They DON"T want to let you out of the contract, and they will pay attention to what you are saying. This is why they send you to the retention department. They are trained on how to reply and RETAIN your service and make you feel like there is no way to get out of the contract without paying the fees.

    Also, If you are not getting anywhere with the person you are speaking
    with, get their name (at the beginning of the conversation) and ask for a manager or supervisor. No matter how long the wait is.. (they may make you think the wait is terribly long and you wont wait....)

    Hope this helps.

    Brandon

    Feel free to email me more if you have anything else that compounds the issue.

    debeinman@aol.com wrote: <font id="role_document" color="#000000" face="Arial" size="2"> <font family="SANSSERIF" ptsize="14" face="Arial" lang="0" size="4"> <font family="SANSSERIF" ptsize="14" face="Arial" lang="0" size="4">Does anyone have ideas on how to get out of a cell phone contract? We have been with Suncom for five months and we are not happy with the service at all. Does anyone know what process we need to take in order to get out of the contracts we signed. We are definitely canceling the service, but I don't want to have to pay the fees if we can get out of it. I don't feel like we should have to when they cannot fulfill our needs. We are getting texts and voice messages two days after they are sent or left. We can not get service in our own home some of the times. We can be in a department store or grocery store and can't even use it in there. We have to either go outside or to the front of the store. We feel it is useless to pay for something that isn't providing us with what we need. Any advice would be appreciated. Debbie


    <font style="color: black;font-family: ARIAL,SAN-SERIF;font-style: normal;font-variant: normal;font-weight: normal;font-size: 10pt;font-size-adjust: none;font-stretch: normal;"><hr>Start the year off right. Easy ways to stay in shape in the new year. [/quote]


    &#32;
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  7. #7
    Brandon Skinner
    Guest

    Default How to get our of contract

    I agree with your statement from a company point of view, and your company

    probably cherishes you because of it...



    But, I dont beleive in being stuck... especially if you have a valid argument.

    Yes, sometimes you can't get service in a department store, but when the guy

    next to you is chitchatting away on his cell phone just fine, and I can't use

    mine, it tworks me off. If its just every now and then, fine, or just one store

    or the other, fine, but not all of them.



    I don't want to come off argumentative, and hope it doesnt get taken this way,

    But I think that she has a valid argument. Again, I agree with what you are

    saying, and think its good to know... and these are the kinds of rebuttals you

    will get in the retention department, but maintain and keep a professional tone,

    explain your situation, be accurate and factual, and be persistent.. I would be

    surprised if you don't get out of it..



    There are extenuating circumstances and sometimes it takes more than 30 days to

    find out the company isn't for you..



    also, calling everytime, doesn't always work. I am always very professional and

    kind and respectful, but i'm also persistent. I've been hung up on, been

    promised soemthing and even gotten the reps name, and call back and there is no

    record of it and now i'm lying. I've been put on hold for 35 mintues and then

    ''line is disconnected'''



    Anyhow, this is a good email to see the company POV and the customer POV...



    Michelle <Hrstrble1963@grouply.com> wrote:

    Always BE careful when buying into a Cell plan. This is the reason MOST have a

    buyers remorse time frame.






  8. #8
    armstrca
    Guest

    Default How to get our of contract

    <FONT face="comic sans ms" color="#008080">instead, everytime you have a problem, report it. You cannot get service, report it and for how long. Ask for a discount on your bill for the amount of time you lost - every time you could not get service. You squeak enough and they make ask to terminate your service - and you may get out of it without having to pay the term fees. Read up on your contract to verify you should get service in the areas where you live. Hold them to the terms of their contract. Report everything. Ask to get names, always and write everything down.



 

 
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