If you possess these characteristics and wish to join our team, we invite you to apply at The Baby Sleep Site.

Open as of 11/4/11
Closing automatically once 200 applications have been received

Job Title: Live Computer Chat Customer Service Agent (2 part time positions available)

Reports to: Nicole Johnson, sleep consultant and CEO- Baby Sleep Site

Summary: The Baby Sleep Site is looking for up to two smart and caring individuals to be live chat operators who help site visitors locate the resource best suited to their needs, answer questions, and provide an empathetic ear. This is a part-time position starting at 16 hours per week. For this position, we are looking for people who can work Monday through Friday during daytime business hours (time zone flexible).

Primary Responsibilities
1. Be available via computer to (online) chat live with site visitors (no phone required).

2. Provide helpful direction to visitors to articles or resources that best suit their needs, and answer questions.

Knowledge and Skills Needed
1. The ideal candidate for this position is someone with a customer service background, with knowledge of the resources available on The Baby Sleep Site. Experience in sales is a plus. Article writing skills also a plus.

2. Candidate must be able to empathize and communicate with a wide variety of personalities and parenting philosophies.

3. Candidate must:
Possess excellent verbal and written communication skills,
Be kind and focused toward the solution,
Have good computer skills and be proficient in using the internet,
Type fast.

Work Requirements
Must be able to work remotely from home or own office.
Must have dedicated time available to work up to 4 continuous hours per day (or broken up in two chunks), Monday through Friday during daytime business hours.
Needs to have a reliable internet connection and computer in good working condition.

Compensation: Based on experience.

Application Process:
To be considered for this job opening, please click on this link: https://www.surveymonkey.com/s/BSSLiveChat2011 to fill out our application online.