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  1. #1
    M F
    Guest

    Default problem with a laptop again

    We took the laptop to Best Buy last night and asked for the manager. We explained the problem to him and he told me that they will fix it. I asked him how many times do wee need to return with the laptop. He didn't answer. I then told him that when we purchased the warranty we didn't expect to return with the laptop 4 times in 3 moths. I also asked him if he feels that we enjoy returning over and over again and do we have nothing better to do but bother them and be bothered with the laptop. He didn't answer to any of these questions. I also asked him for the manager at the repair department and a phone number. He told me he doesn't know who the manager is and doesn't have another phone for me but the 800 #. I then replied that it takes me for ever to
    get through the store and speak to a person, can you imagine how many hours it will take me to get through the 800 #. He again didn't say anything. When I asked him if I can ask the customers who were waiting in line, if they enjoy standing in these long lines to have the problems resolved what would they say. He was not comfortable with this question, but did finally speak. He told me that they wouldn't answer me. So politely I spoke to the customers and asked them if they enjoy returning with a problem over and over and have to stand in long lines. He then repeatedly asked me to leave the store. I asked him how will get the laptop fixed if I have to leave now. He repeated again and again that I need to leave and threatened to call the police. So of course I left. Got no where with my laptop problem or the manager. The one year warranty expires in about a month, but I wonder if the extended warranty has the same
    coverage.

    Melissa


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  2. #2
    Nancy Gebhart
    Guest

    Default problem with a laptop again

    So sorry to hear that you are having so much trouble with Best Buy.

    We have had horrible problems with them! We bought a Sony TV from them

    and decided to buy the extended warranty (which we never do). Thank

    goodness

    we did because the TV was in their repair shop much more than it was in

    our home.

    They finally had to order a new picture tube from Japan, after

    unsuccessfully trying to

    repair it 6 different times! They would not just give us a new TV even

    though it was

    only 3 months old. I will never buy anything expensive from Best Buy

    again. They put

    us through so much anguish!



    Nancy in Ohio










  3. #3
    herberkids3
    Guest

    Default problem with a laptop again

    Honestly, I have to say, from an employee stand point you were

    getting angry and trying to incite a response from the customers

    around you. As a manager, he did what he had to in order to keep the

    store from becoming out of hand. He wasn't answering because the

    questions you posed were retorical. You knew the answer, and he did

    as well.





    I don't blame you for getting upset in the least, but you have to

    remember to try and keep calm and cool when asking for help. Keep

    the old saying in mind, "You catch more flies with honey" or was it

    bee's? Anyway, call next time, and keep it calm and cool. He offered

    to repair it again. I would have taken him up on that, and gotten a

    written garuntee that it be fixed 100% before returning it to you,

    or you'll ask for a full refund on the laptop and the extra coverage.







    --- In Budget101_@yahoogroups.com, M F <milicaf35@...> wrote:

    >

    > We took the laptop to Best Buy last night and asked for the

    manager. We explained the problem to him and he told me that they

    will fix it. I asked him how many times do wee need to return with

    the laptop. He didn't answer. I then told him that when we

    purchased the warranty we didn't expect to return with the laptop 4

    times in 3 moths. I also asked him if he feels that we enjoy

    returning over and over again and do we have nothing better to do

    but bother them and be bothered with the laptop. He didn't answer

    to any of these questions. I also asked him for the manager at the

    repair department and a phone number. He told me he doesn't know

    who the manager is and doesn't have another phone for me but the 800

    #. I then replied that it takes me for ever to get through the

    store and speak to a person, can you imagine how many hours it will

    take me to get through the 800 #. He again didn't say anything.

    When I asked him if I can ask the customers who were waiting in

    > line, if they enjoy standing in these long lines to have the

    problems resolved what would they say. He was not comfortable with

    this question, but did finally speak. He told me that they wouldn't

    answer me. So politely I spoke to the customers and asked them if

    they enjoy returning with a problem over and over and have to stand

    in long lines. He then repeatedly asked me to leave the store. I

    asked him how will get the laptop fixed if I have to leave now. He

    repeated again and again that I need to leave and threatened to call

    the police. So of course I left. Got no where with my laptop

    problem or the manager. The one year warranty expires in about a

    month, but I wonder if the extended warranty has the same coverage.

    >

    > Melissa

    >

    >

    >

    >

    >

    >

    __________________________________________________ ___________________

    _______________

    > We won't tell. Get more on shows you hate to love

    > (and love to hate): Yahoo! TV's Guilty Pleasures list.

    > http://tv.yahoo.com/collections/265

    >










  4. #4
    ~trina~
    Guest

    Default problem with a laptop again

    Things must've got pretty heated for it to get to a threat with a

    police.

    Think of things from his point of view as well-- you come in and you

    verbally attack him as well as address customers...none whom have a full

    story of what has happened. You might want to go there with your spouse

    or another individual if possible to act as a moderator or to help keep

    things CALM While trying to discuss things.

    And maybe find a solution!

    You will get a lot more accomplished this way...

    I have never had any problems with them,

    Sorry you had this experience.

    On a sidenote: Dells and Vaio's are great, if you need to look into

    something else and delivery ETA time is pretty good.

    What brand do you have?

    You may also want to consider whether or not , the laptop has had any

    spills or has been dropped etc, even if your daughter says nothing has

    happened.

    Good luck.

    ~trina~








  5. #5
    M F
    Guest

    Default problem with a laptop again

    I felt that I did keep it cool and didn't raise my voice until I realized that

    he was not going to help me any more than he (or his employees) have in the

    past. Why didn't he give me a positive answer and a comforting one to help me

    understand that he will make sure that this time they will make sure it is

    fixed. Why didn't he give me a name and a phone # to a manager who is in charge

    of this department and make me feel like he gave a hoot about this problem and

    that there is help for me. Instead he told me that he didn't know the phone # or

    the name of the manager, and when I asked if the department that takes care of

    repairs in his store knew of the name & # he told me to call the 800 #. But no

    he didn't, he just kept staring at me. Yes he knew and so did I the answer to

    the questions. Did he not have more common sense to give me some positive input

    to the problem. What is interesting is that the line was soooo long and when I

    loudly, again not yelling or using

    wrong language, the line disappeared. All of a sudden all of us that have been

    waiting in long line were taken care of. Was that a coincidence. And as for

    getting incite from the customers is all I had left, and it worked the line was

    gone and we were taken care of. He surely wasn't going to get involved. Are

    they stringing me along as one of the folks on this group said, till the

    warranty runs out.



    Sorry,

    Melissa







    ----- Original Message ----

    From: herberkids3 <herberkids3@yahoo.com>

    To: Budget101_@yahoogroups.com

    Sent: Friday, February 23, 2007 9:10:19 PM

    Subject: Budget101.com : Re: problem with a laptop again



    Honestly, I have to say, from an employee stand

    point you were

    getting angry and trying to incite a response from the customers

    around you. As a manager, he did what he had to in order to keep the

    store from becoming out of hand. He wasn't answering because the

    questions you posed were retorical. You knew the answer, and he did

    as well.



    I don't blame you for getting upset in the least, but you have to

    remember to try and keep calm and cool when asking for help. Keep

    the old saying in mind, "You catch more flies with honey" or was it

    bee's? Anyway, call next time, and keep it calm and cool. He offered

    to repair it again. I would have taken him up on that, and gotten a

    written garuntee that it be fixed 100% before returning it to you,

    or you'll ask for a full refund on the laptop and the extra coverage.








  6. #6
    ~trina~
    Guest

    Default problem with a laptop again


    <p class="MsoPlainText"><font size="2" face="Courier New">
    10.0pt;">When I use the term verbally attack
    <p class="MsoPlainText"><font size="2" face="Courier New">
    10.0pt;">I mean, he may INTERPRET it that way. (my apologies--I don’t intend
    to offend that you did it purposely and are malicious person)
    <p class="MsoPlainText"><font size="2" face="Courier New">
    10.0pt;">when they may not always know the full story..first hand?
    <p class="MsoPlainText"><font size="2" face="Courier New">
    10.0pt;">IT IS DIFFICULT WHEN A COMPANY SELLS BIG names--and they don’t back their products that they are
    SELLING

    <p class="MsoPlainText"><font size="2" face="Courier New">
    10.0pt;">Being unhappy with a product from a BIG company can be very very
    frustrating
    <p class="MsoPlainText"><font size="2" face="Wingdings">10.0pt;font-family:Wingdings;">n<font size="1" face="Times New Roman"><span style="font:7.0pt "Times New Roman";">
    I still think you should try again, but take
    someone to help keep things calm or be there for SUPPORT!!! Best of
    luck!!! Have you tried calling a CUSTOMER SERVICE # (or call store again if you
    have to and talk to a different manager BEFORE having to go back again!)
    <p class="MsoPlainText"><font size="2" face="Wingdings">10.0pt;font-family:Wingdings;">n<font size="1" face="Times New Roman"><span style="font:7.0pt "Times New Roman";">
    They may be able to contact a manager then and
    there and act as moderator to help solve problem before you have to go back to
    store.
    <p class="MsoPlainText"><font size="2" face="Courier New">
    10.0pt;">~trina~




  7. #7
    Lisa
    Guest

    Default problem with a laptop again

    My ex husband tried to resolve all his problems in this confrontational

    manner. Grilling other customers will usually get you (and him) booted

    out of any place. It never got him what he wanted, and, in fact, is one

    of the reasons he is my ex husband. (Yes, he used similar techniques on

    me at home.)



    The manager probably has very little control over how many staff

    members he can hire. It is probably mandated from above, and he'd

    probably be punished or fired if he cut into the profits by hiring more

    people. If you couldn't get the repair manager's name and number, how

    about the contact information for the local manager's mananger?



    It is too late for this now, but I've found the "I'm sure your company

    wants to do the right thing, how can we work together to get there?"

    works pretty well for me.



    If you want to complain, find out if there is a local consumer advocate

    columnist, consumer affairs department, etc. They have far more clout

    than any individual.



    Lisa



    > When I asked him if I can ask the customers who were waiting in

    > line, if they enjoy standing in these long lines to have the

    problems resolved what would they say. He was not comfortable with

    this question, but did finally speak. He told me that they wouldn't

    answer me. So politely I spoke to the customers and asked them if they

    enjoy returning with a problem over and over and have to stand in long

    lines. He then repeatedly asked me to leave the store. I asked him

    how will get the laptop fixed if I have to leave now. He repeated again

    and again that I need to leave and threatened to call the police.








  8. #8
    Yolonda
    Guest

    Default problem with a laptop again




    Tread very carefully in this area; it
    could end up harming your chances of getting an acceptable solution to your
    problem. If management asks you to leave an establishment they can report
    it later to the police. If he told you not to come back, you could
    actually get arrested for trespassing if you return. My advice to you at
    this point is to phone someone above the local level, but only if you can keep
    your cool. Getting upset it understandable but getting irrational will
    get you nowhere fast. They could even end up making notes about you that
    would help their side of the situation. We have a local news station here
    that steps in and mediated these type of consumer problems (and usually get
    very favorable results). Good luck and remember to stand your ground but
    do it politely.












    So politely I spoke to the customers and asked them if
    they

    enjoy returning with a problem over and over and have to stand in long

    lines. He then repeatedly asked me to leave the store. I asked him

    how will get the laptop fixed if I have to leave now. He repeated again

    and again that I need to leave and threatened to call the police.







 

 
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