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Thread: Broken laptop

  1. #1
    M F
    Guest

    Default Broken laptop

    We bought a laptop at Best Buy with a warranty. We have had some problems with it and took it back each time. It comes back and not fully repaired. Not having time to go back we use it with the problem that exists, till it gets bad where it can't be used again. Tonight we brought it back home again and noticed that they have food on it, scratches and crack where the hinges are. The laptop is not fixed and we just don't have the time to keep going back and waiting 2-3 weeks or more to get it back. Our daughter uses it daily for collage and it is hard when it is getting repaired often. She keeps it in her room. I can see if she took it out of the house but she doesn't. What do we do and how do we resolve this problem. Please help.

    Thank
    you,
    Melissa


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  2. #2
    Yolonda
    Guest

    Default Broken laptop




    Be persistent. Get upper management
    involved starting with the store level; from there you can proceed to the
    corporate level. You might want to send an email to the CEO or President and
    copy it to the local store. Document everything that is done and said, taking
    pictures if necessary. I’m not familiar with Best Buy but I have had
    dealings with warranties where they just string you along until the warranty is
    over and then say they can’t help you anymore. Instead of taking it back
    and forth, try it out at the store and if it’s not fixed don’t
    accept it. Good luck and let us know what happens.













    We bought a laptop at Best Buy with a warranty. We have had some
    problems with it and took it back each time. It comes back and not fully
    repaired. Not having time to go back we use it with the problem that
    exists, till it gets bad where it can't be used again. Tonight we brought
    it back home again and noticed that they have food on it, scratches and crack
    where the hinges are. The laptop is not fixed and we just don't have the
    time to keep going back and waiting 2-3 weeks or more to get it back. Our
    daughter uses it daily for collage and it is hard when it is getting repaired
    often. She keeps it in her room. I can see if she took it out of
    the house but she doesn't. What do we do and how do we resolve this
    problem. Please help.



    Thank you,

    Melissa







    12.0pt;color:_,_._,___




  3. #3
    ~trina~
    Guest

    Default Broken laptop



    Talk to a supervisor, manager.—the TOP
    people in charge.

    When yu talk to a BEST BUY manager, they
    make more of the effort-don’t leave till you do!!!

    ~trina~





  4. #4
    herberkids3
    Guest

    Default Broken laptop

    Take it back and ask to see the manager in charge of the store.

    Detail the problems, and ask that they pay to get it fixed

    elsewhere, since the repair department at your store is so bad about

    getting it done in a timely and correct manner. Make sure he sees

    the condition of the laptop now.



    He may not go for the repair elsewhere thing, though, because you

    didn't report other problems in the past that have occured after

    they "fix" it.



    In the future, inspect the laptop thouroughly before ever leaving

    the store, including powering it up, and checking for the same

    problems it had before taking it in. Take a picture of the laptop

    before taking it into be repaired, too, so you have physical proof

    of any damage that might happen when Best Buy has it.



    I've NEVER had good luck with Best Buy's repair department,

    regardless of which Best Buy I go to. It seems like they have idiots

    who know just enough about computers to be dangerous to them working

    there.



    I wouldn't buy a computer there if the computer was free.

    Personally, we have had the best luck so far with Dell. We

    customized the lap top to exactly what we wanted, and my husband

    splurged on the 4 year in-home warranty. Actually, I think it was a

    1 year in home warrenty, but it's cheaper for Dell to send a guy to

    our house than it is for them to pay shipping to ship it to them,

    then back again for the extra 3 years on the regular warrenty. Every

    time we've needed work done, we email them with the problem, Nick

    tells them he can't be without it because he uses it for work (which

    he does), and within the next 2 days, someone is at our door with

    the parts needed, and they fix it right here in home, all for free.

    They cover replacement of all parts.



    --- In Budget101_@yahoogroups.com, M F <milicaf35@...> wrote:

    >

    > We bought a laptop at Best Buy with a warranty. We have had some

    problems with it and took it back each time. It comes back and not

    fully repaired. Not having time to go back we use it with the

    problem that exists, till it gets bad where it can't be used again.

    Tonight we brought it back home again and noticed that they have

    food on it, scratches and crack where the hinges are. The laptop is

    not fixed and we just don't have the time to keep going back and

    waiting 2-3 weeks or more to get it back. Our daughter uses it

    daily for collage and it is hard when it is getting repaired often.

    She keeps it in her room. I can see if she took it out of the house

    but she doesn't. What do we do and how do we resolve this problem.

    Please help.

    >

    > Thank you,

    > Melissa

    >

    >

    >

    >

    >

    >

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  5. #5
    Sarah Long
    Guest

    Default Broken laptop

    You need to go directly to the manager instead of the people who are supposed to fix it. When you do, you need to have written down each and everytime you took it in and what was fixed and not fixed. If the manager will not do anything to help you, then go to his boss usually the district manager. Keep going until you get results that you are satisfied with. If neither one of them will help you look into the consumer advocacy reporter for your local tv or newspaper or both and see if they can get some answers for you.

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    Yahoo! Answers.


  6. #6
    chalcedony1213
    Guest

    Default Broken laptop

    We had the same problem we sent it back to the manufacturer (Sony) and

    they fixed everything for free!! It was still under the one year

    manufacturer warranty. Hope this helps








 

 

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