tep 1: Call 877-426-3777 - this is the direct US HP/Palm support

Step 2: Give the rep all the info he asks for (he'll ask for the serial number of the touchpad etc, have it and your webos account e-mail address handy).

Step 3: Tell the rep that your touchpad has a crack in the plastic coming from the speaker. Be annoyed about it but BE POLITE and BE DESCRIPTIVE. Tell them all about the little hairline crack coming from the top of the speaker toward the back of the touchpad.

Tell them it was like this out of the box and your friend had this issue and they offered the 1 year free ADP.

Do not use chat you MUST CALL it will work!