I first noticed this trend with my car insurance, which I pay on a monthly basis. I would receive a paper bill in the mail that would state the payment was a certain amount, say $250, due on the 15th. I would then log into my bank account and set it to send a payment to the company a couple days before the payment was due, usually around the 13th.
Then next month the bill would be just slightly higher, say $254, and I would again pay it, again , on time. I was getting so frustrated watching the bills jump a few dollars each month that I decided to create an account directly with the company and log in to see what was going on. Upon logging in I discovered that my online due amount differed greatly from my paper bill amount ($18) to be exact. So I called the company to find out what the deal was-
Apparently, several months ago, my payment was not processed on time, despite the fact that the bill pay feature at the bank stated the check cleared my account by the 16th. So the company tacked on a $13 fee, which did not appear in the next bill. So when I paid the next bill, they rolled over the previous months fees, tacked on more fees for not paying the "balance in full" and so on. NONE of these charges ever appeared on my paper bills, so when I would pay the amount on the bill, additional fees would be incurred and then rolled over to the next month, raising the bill slightly, but never allowing it to be paid in full. The only "fee" that ever showed on the monthly paper bills was a $5 convenience fee (this is essentially the price you pay per month to receive a paper bill!).
When I contacted the company about this practice their remedy was to insist that I accept an "automatic draft" payment option. I opted to pay the entire balance of my insurance instead for the rest of the policy and when it's time to renew, I'll find a more reputable company to deal with!
What I learned from this experience:
- If you use a Bank Bill Pay system, be sure that you are paying the bill at least a week before it is due or it may not be received and processed in time by the company receiving it.
- Be aware that some companies will hold your payment in order to charge additional fees.
- If your set monthly bills are fluctuating in amounts (and shouldn't be!) immediately contact the company for a breakdown of charges
- Find out if your Creditors are charging you for the convenience of sending you a Paper Bill each month. I discovered, upon closer inspection of the fine print, that several of our companies were charging $3-5 per month just to send out a bill! You can often opt to "go paperless" and receive your bills via email instead.
- If you are paying your bill directly on the company's website, double check to make sure that you aren't being charged a "convenience" fee for this option. Recently several well known companies have implemented fees for paying your bill!